Merchster pays very high attention to detail with each and every order. We will strive to produce the highest of quality product for you, but we do have many clients and orders at any point so mistakes can sometimes occur!. If you receive your order and find that something is incorrect notify us within 762 hours or receipt of your products. Once you contact us we will review the order and do everything in our power to remedy the situation. *Due to the nature of printing over seams, zippers and pockets some inconsistencies may occur in registration and ink coverage. If we believe that your design will have issues in these areas one of our staff will advise you during your initial order placement. Merchster will not be responsible for these inconsistencies when printing across seams and on zippered garments. Because of this returns or refunds can not be issued for this service. RETURN POLICY: If it is determined that you should return any product to Merchster for inspection or refund, the product must be returned within 2 business weeks of the stated claim. If you have contacted us to make a return and we have agreed to cover the shipping costs, all items must be shipped using ground shipping methods. Ant other methods of shipping will not be covered. If items are returned after this timeframe, the shipment will be denied and the package will be sent back to you unless prior arrangements have been made.